PawlyPet's Shipping and Delivery Policy aims to ensure complete transparency and security for customers throughout all logistics stages, from order approval to product arrival at the provided address.
Order Processing
After payment confirmation, orders enter an internal processing phase that takes up to 3 business days. During this period, we carry out verification, picking, packaging, and tracking code generation.
The tracking code will be automatically sent to your registered email address once the order is dispatched.
Estimated Delivery Time
UK Mainland:
Scottish Highlands, Islands, and Northern Ireland:
Delivery times may vary due to external factors such as:
Based on our logistics history, approximately 90% of orders are delivered within the estimated timeframe.
Order Tracking
All orders include a tracking code. Customers can track all movements from dispatch to delivery at the provided address.
It is the customer's responsibility to monitor the parcel status to avoid situations such as return due to absence or delivery failure.
Delivery Attempts and Collection Points
Deliveries are carried out by Royal Mail or courier partners. In cases such as:
Couriers may leave a notification card for collection at the nearest post office or collection point. If the parcel is returned due to failed delivery, a new dispatch may be required, potentially incurring additional costs.
Delivery Address
Customers must carefully review delivery details at checkout.
If the product returns to the sender, the delivery timeframe will restart from reshipment confirmation.
Support and Customer Service
For questions about delivery times, shipping, or tracking, contact us at: support@pawlypet.co.uk
By completing a purchase, customers agree to this Shipping and Delivery Policy and all guidelines established by PawlyPet.
✔️ Produto adicionado com sucesso.
✔️ Produto adicionado com sucesso.
