Privacy Policy

Aqui tá, Kim! Adaptei a Privacy Policy da Pawryne pra PawlyPet, mantendo toda a conformidade com UK GDPR e legislação britânica:

Privacy Policy

PawlyPet's Privacy Policy has been developed to clarify what information we collect, how we use it, and what measures we adopt to ensure the security and confidentiality of our customers' and users' data.

By accessing or using our website, you agree to the practices described below. We recommend carefully reading all points.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information Collection

We collect information voluntarily provided by users, including:

Full name
Address
Email
Telephone
Payment data (not stored by the shop)
Browsing and behaviour information on the website

This information is used exclusively to:

Process orders
Improve your shopping experience
Personalise offers and content
Comply with legal and security obligations

Use and Purpose of Data

PawlyPet uses your personal data to:

Process purchases and payments
Arrange product shipping and delivery
Send order updates
Provide customer support
Offer promotions and personalised content (with your permission)
Comply with legal and tax obligations

We never sell, trade, or share your data with third parties without authorisation, except when necessary for:

Payment processors
Couriers and shipping companies
Partner companies directly involved in order fulfilment

Data Security and Protection

We apply technical and administrative measures to protect information against:

Unauthorised access
Alteration
Loss
Inappropriate disclosure

We use SSL certification, which ensures encryption of your data during transmission.

Nevertheless, users acknowledge that no digital system is 100% infallible, although we adopt rigorous security standards.

Legal Basis for Processing

Under UK GDPR, we process your data based on:

Contract performance: To fulfil our obligations to you
Legal obligation: To comply with tax and legal requirements
Legitimate interests: To improve our services and prevent fraud
Consent: For marketing communications (you can withdraw anytime)

Cookies and Similar Technologies

We use cookies to improve your experience on our website. They allow us to:

Save browsing preferences
Optimise content
Offer personalised advertisements
Analyse platform performance

You can disable cookies directly in your browser settings, but this may compromise some website functionalities.

Third-party advertising may also use cookies and web beacons to collect information such as:

IP address
Browser type
Internet service provider (ISP)
Time spent on pages

These companies do not have access to your personal data.

Links to Third-Party Websites

Our website may contain links to external sites. PawlyPet is not responsible for the privacy policies, practices, or content of third parties.

We recommend you review the policies of each site you visit.

Information Sharing

Your data may only be shared when necessary for:

Purchase completion
Logistics processing
Compliance with legal requirements

We never share personal information unnecessarily or without consent.

User Rights

Under UK GDPR, you may at any time:

Request access to your information
Request correction or update of data
Request deletion of personal information (right to be forgotten)
Object to processing of your data
Request data portability
Withdraw previously granted consents
Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, simply send an email to: support@pawlypet.co.uk

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Transaction records are typically retained for 7 years for tax and legal compliance.

Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect data from children. If you believe we have inadvertently collected such information, please contact us immediately.

International Transfers

Your data is processed within the UK and European Economic Area. If data is transferred outside these regions, we ensure appropriate safeguards are in place.

Changes to Privacy Policy

PawlyPet reserves the right to modify this Privacy Policy at any time to improve procedures and ensure compliance with current laws.

We recommend users review this page periodically.

Contact and Data Protection Officer

For questions, requests, or clarifications about this Privacy Policy, or to exercise your data rights, contact us at: support@pawlypet.co.uk

For data protection matters, you may also contact the Information Commissioner's Office (ICO):

Website: www.ico.org.uk
Telephone: 0303 123 1113

By using our website, you agree to all terms of this Privacy Policy.